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Legal Agreement

Terms of Service

Last Updated: November 2026 • Governing Law: Laws of India

1. Acceptance of Terms

By accessing, browsing, or using the SEDU website (seduhealth.com), the SEDU Mobile Application, or any affiliated services operated by SEDU Health Systems Private Limited ("SEDU", "we", "our", or "us"), you agree to be legally bound by these Terms of Service. If you do not agree to these terms, you must discontinue use immediately.

2. Nature of Clinical Platform & Medical Disclaimers

SEDU facilitates access to independent, licensed healthcare practitioners via tele-communication technologies. SEDU itself does not practice medicine. Independent practitioners exercise independent professional medical judgment when consulting with you.

Emergency Clause: SEDU IS NOT AN EMERGENCY MEDICAL SERVICE. If you are experiencing severe acute pain, excessive hemorrhaging, anaphylaxis, or acute psychiatric distress, immediately call 112 or proceed to the nearest hospital casualty department.

3. User Eligibility & Account Registration

You must be at least 18 years of age to book consultations, purchase wellness products, or post in community forums. You represent that all registration information provided is accurate and truthful.

4. Telemedicine Practice Compliance

All consultations conducted through the SEDU platform adhere strictly to the Telemedicine Practice Guidelines (2020) issued by the Board of Governors in supersession of the Medical Council of India (MCI) / National Medical Commission (NMC).

  • Doctors verify patient identity prior to consultation.
  • Prescriptions are issued digitally using registered medical practitioner (RMP) credentials.
  • Certain schedule drugs may not be prescribed via telemedicine under statutory prohibitions.

5. Marketplace & 100% Discreet Packaging Guarantee

All purchases made via the SEDU Store or mobile app are fulfilled by verified logistics partners. Orders are dispatched in plain, unmarked cardboard boxes without external product descriptions. Standard return and refund guidelines apply to damaged or defective items in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

6. Intellectual Property

All clinical educational articles, diagnostic frameworks, branding, and user interface designs are the intellectual property of SEDU Health Systems Private Limited and protected by the Copyright Act, 1957.

7. Dispute Resolution & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.